B11 FAQ — All Your Questions Answered Here

No. Under b11's rules, each person may hold only one account. Multiple accounts are strictly prohibited, and if detected, both accounts may be suspended. This policy is strictly enforced to prevent bonus abuse.

KYC is not required for regular play. However, b11 may request identity verification for large withdrawals or if suspicious activity is detected on your account. Verification can be completed using a national ID card or passport.

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Once verified, you can set a new password. If your mobile number has changed, contact b11 support.

After logging in, go to the "Deposit" option. Choose your preferred method — bKash, Nagad, Rocket, or bank transfer. Enter the amount and follow the instructions to complete payment. Successful deposits are credited to your account within seconds.

The minimum deposit at b11 is BDT 100. Maximum deposit limits vary by payment method. Daily limits typically apply for bKash and Nagad. Contact b11 support for detailed limit information.

Withdrawals at b11 are generally processed within 15 minutes to 24 hours. Mobile banking withdrawals are the fastest. Bank transfers may take a bit longer. Withdrawals of larger amounts may be delayed if KYC verification is incomplete.

Your balance usually arrives within a few minutes. If it takes more than 30 minutes, contact b11 support with your transaction ID or a screenshot. Support will verify and resolve the issue promptly.

b11 offers a welcome bonus for new members, including a bonus on your first deposit. Free bets and free spins may also be available. Bonus terms and amounts are updated from time to time, so log in to b11 for the latest offers.

Every bonus at b11 comes with specific wagering requirements. You generally need to wager the bonus amount a set number of times before withdrawing. Bonuses must be used within a specified period after being credited. Full bonus terms are available on b11's Terms and Conditions page.

Yes, b11 offers reload bonus promotions for regular members. Bonuses may be available on daily or weekly deposits. Availability and amounts are subject to change. Log in to b11 and check the Promotions page for the latest offers.

b11 offers a wide variety of games, including:

• Sports Betting — Cricket, Football, Tennis & 100+ Sports
• Live Casino — Baccarat, Roulette, Blackjack, Live Dealer
• Fish Games — Colorful & Exciting Shooting Games
• Bingo — Simple & Fun Lottery-Style Games
• Slots — A Wide Range of Themed Slot Machines

Yes, b11's Live Casino is open 24 hours a day, 7 days a week. Live dealers are always on standby. You can join a live table at night or in the early hours — as long as you have an internet connection, you can play anytime.

b11 Sports Betting covers cricket, football, tennis, badminton, basketball, volleyball, and many more. Betting markets are available for international matches as well as various leagues and tournaments. You can also place bets in real time on live matches.

In b11 Fish Games, various fish swim across the screen and you shoot them to score. The bigger the fish you catch, the more points or rewards you earn. You set your bet amount before the game starts. The simple rules make it one of the most popular games on b11.

Yes, b11 protects users' personal data with SSL encryption. Your information is never shared with any third party. Read b11's privacy policy for full details.

Contact b11 support immediately and request that your account be suspended. Reaching out from your registered mobile number will speed up the process. For future security, use a strong password and never share it with anyone.

Yes, b11 accounts have OTP verification enabled for added security. An OTP is sent to your mobile each time you log in, and access is granted only after it is entered correctly. This protects your account from unauthorized access.

Yes, the b11 app is completely free to download. It is available on both Android and iOS devices. You can log in, deposit, withdraw, and play games all from the app. Visit the b11 app page to download it.

Yes, you can log in to both the b11 app and website using the same account and password. Your balance, betting history, and bonuses all stay in sync. Using the app also gives you the benefit of notifications and faster login.

Yes, the b11 site is fully mobile-responsive and works properly on Chrome, Firefox, and any modern browser. For the best experience, downloading the b11 app is recommended — it loads faster and offers a smoother interface.

Yes, b11 takes responsible gaming seriously. Account settings let you set deposit limits, session limits, and self-exclusion. Use these features to keep your spending in check.

No. Registration and play are strictly prohibited for anyone under 18 at b11. b11 enforces its responsible gaming policy rigorously, and no account is activated without age verification.