Your personal data is our top priority at b11. This Privacy Policy clearly explains what information we collect, why we collect it, how it is used, and how it is protected. Please read this policy before using our platform.
A quick overview of the key points in the b11 Privacy Policy.
All your data on b11 is protected with 256-bit SSL encryption. From login to payment, every step is completed through encrypted channels.
Information collected for identity verification is used solely for regulatory purposes and is never sold to third parties.
B11 never sells your personal information to advertisers or third parties. Your data exists solely to serve you.
All user data is stored on internationally certified secure servers. Firewalls and monitoring systems are active around the clock to prevent unauthorized access.
You may view, correct, or request deletion of your data at any time. Your rights over your information are always upheld.
This policy clearly explains which cookies b11 uses and why. Except for essential cookies, you have full control over the rest.
When you register and use services on the b11 platform, we collect certain specific information. This data is necessary to maintain service quality and keep your account secure. We never collect unnecessary or excessive information.
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
| Usage Data | Game history, betting patterns | Service Improvement & Responsible Gaming |
In addition to the information you voluntarily provide at registration, we also automatically collect certain technical data (such as IP address and browser version). This is necessary for security purposes.
B11 uses the data it collects solely for defined purposes. No information is used unnecessarily or without authorization. The ways we use your data:
B11 never shares your information with third-party advertisers for promotional purposes. You can opt out of any marketing communications from us at any time.
B11 does not generally share your personal data with third parties. However, limited information may be shared in the following specific circumstances:
All third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for specified purposes.
B11 never sells your data or shares it with third parties for advertising purposes. That is our commitment.
B11 uses cookies to ensure the website functions properly. Cookies are small text files stored in your browser that help improve your experience on the site. The types of cookies we use:
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may limit certain features.
B11 does not retain your data longer than necessary. Retention periods are determined by the type of service and applicable legal requirements:
Certain data must be retained for a specified period due to legal requirements. Once that period expires, the data is permanently deleted.
You have full rights over your own data. b11 respects these rights and will assist you in exercising them.
You may request to view all the information we hold about you at any time.
Contact support to correct any inaccurate or outdated information. We will update it promptly.
After account closure, you may request deletion of your data provided there are no outstanding legal obligations to retain it.
You may object to marketing communications or certain types of data processing.
You may request an export of your data in a portable format (CSV or JSON).
You may request that the processing of your data be restricted in certain circumstances.
To exercise any of the above rights, please contact our support team. Requests are typically processed within 30 business days.
B11 uses internationally recognized security standards to keep your data safe. Our security infrastructure is regularly tested and updated.
No system is completely secure. In the event of a security breach, we will promptly notify affected users and take all necessary steps.
B11 is a responsible gaming platform. We strictly prohibit anyone under 18 from registering or accessing our gaming services. Age is verified at registration and confirmed through the KYC process.
We do not knowingly collect personal information from minors. If we have reason to believe an account was created by a minor using false information, that account will be closed immediately and any collected data will be deleted.
If you suspect someone you know who is a minor is using b11, please notify our support team. We will take prompt action.
B11 may update this Privacy Policy from time to time. Changes may occur due to regulatory updates, new services, or security improvements. The "Last Updated" date at the top of the page will be revised with each change.
For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the updated policy. We encourage you to review this page regularly.
For any questions, complaints, or requests regarding this Privacy Policy, please contact our support team. We are available 24/7, 7 days a week.
Email: [email protected] — Instant help is also available via live chat.
We aim to respond to any privacy-related request within 30 business days. For urgent matters, reaching out via live chat will get you a faster resolution.