B11 platform's Terms and Conditions — Know before you join.

1 General Terms & Conditions

B11 (https://b11.bar) is an online gaming platform operating in Bangladesh under an international license. These Terms and Conditions form a legally binding agreement between b11 and the user. By accessing or using the b11 platform, you confirm that you have read, understood, and fully accepted these terms.

B11 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the new terms. We recommend checking this page regularly.

2 Eligibility & Registration

The following eligibility requirements must be met to register an account and play on the b11 platform:

• You must be at least 18 years old. Use of b11 by minors is strictly prohibited.
• You must ensure that participating in online gaming is not prohibited under the laws applicable in your jurisdiction.
• All information provided during registration must be accurate and truthful.
• Each person may hold only one account. Creating multiple accounts will result in all of them being closed.
• Accounts must be registered in your own name. Creating an account under someone else's name or with false information is prohibited.

During registration, b11 may request a National ID (NID), passport, or other official documents to verify your identity. This KYC (Know Your Customer) process must be completed to access certain features.

3 Account Management

You are solely responsible for the security of your b11 account. Keep your password confidential and never share it with anyone. If you notice any suspicious activity on your account, contact b11 support immediately.

• Account sharing or transfer is strictly prohibited.
• Logging into or helping others access another user's account is strictly prohibited.
• Always keep your account's contact details (phone number, email) up to date.
• Enabling two-factor authentication (2FA) adds an extra layer of security to your account.

4 Deposits & Payments

BKash, Nagad, and Rocket are accepted for deposits on b11. Deposits are generally processed instantly. Please keep the following in mind when making a deposit:

• A minimum deposit amount applies and may change over time.
• Deposited funds must come from your own account only.
• Deposits through third parties are strictly prohibited.
• B11 may suspend any transaction if money laundering or illegal financial activity is suspected.
• If a deposit fails or funds are deducted, notify support within 24 hours.

B11 does not charge any additional fees on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own service charges in accordance with their policies.

5 Withdrawal Policy

Your account must have completed KYC verification before you can make a withdrawal from b11. Withdrawals are typically processed within 30 minutes, though some cases may take longer.

• Withdrawals can only be made to the mobile banking number registered to your account.
• Minimum and maximum withdrawal limits apply.
• Wagering requirements must be met before withdrawing from your bonus balance.
• Withdrawal requests may be held for investigation if irregular betting patterns or suspected fraud are detected.
• B11 may request additional documentation to verify the legitimacy of a withdrawal.

6 Bonuses & Promotions

All bonus offers on b11 are subject to specific terms and conditions. By claiming a bonus, you automatically agree to its applicable terms.

• All bonuses are subject to wagering requirements (rollover) — typically 15–30x the deposit and bonus amount.
• Bonuses cannot be withdrawn until the wagering requirements have been met.
• Each bonus has a set expiry period; bonuses not used within that time will be forfeited.
• Attempting to claim bonuses through multiple accounts or false information will result in all accounts being closed.
• B11 reserves the right to modify, suspend, or cancel any promotion or bonus offer.

The welcome bonus is available to new members only and can be claimed once on the first deposit. Visit the promotions page for details on reload bonuses and other promotional offers.

7 Betting Rules

The following rules apply to all gaming activities on b11, including Sports Betting, Live Casino, fish games, and bingo:

• Once a bet is confirmed, it cannot be cancelled.
• All game outcomes are controlled by a Random Number Generator (RNG) and are completely fair.
• In the event of a disconnection during a Live Casino game, b11 will determine the outcome based on the last recorded state.
• B11 reserves the right to void any bet in the event of a technical error.
• If a match is cancelled in Sports Betting, the stake will be refunded.

B11 publishes detailed rules for each game separately. To learn about Sports Betting rules, Sports To learn about the rules for slots and Live Casino, Live Casino Visit the page.

8 Prohibited Activities

The following activities are strictly prohibited on the b11 platform. Violations will result in permanent account closure and all balances may be forfeited:

• Creating multiple accounts to claim bonus benefits.
• Fraud, hacking, or exploiting system vulnerabilities.
• Depositing funds obtained through theft or illegal means.
• Selling or transferring an account or its balance to a third party.
• Attempting unauthorized access to b11's software or systems.
• Placing bets using automated bots or software.
• Harassing or deceiving other users.

9 Responsible Gaming

B11 believes gaming should be fun — never a source of stress or addiction. That's why b11 is committed to providing a responsible gaming environment for all users.

• Users can set their own daily, weekly, or monthly betting limits.
• If needed, you can temporarily close your account for a set period (self-exclusion).
• If you notice signs of gaming addiction, contact support right away.
• It is every account holder's responsibility to ensure that no one under the age of 18 can access the platform.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Account Closure & Suspension

B11 reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of the Terms and Conditions.
• Registration using false or incorrect information.
• If fraudulent or suspicious activity is detected.
• By order of a court or law enforcement authority.

Users may close their account at any time by contacting support. Any valid balance can be withdrawn through the designated method before closure, but bonus balances are non-refundable.

11 Limitation of Liability

B11 always strives to provide a safe and reliable service. However, b11's liability is limited in the following situations:

• If a game is interrupted due to loss of internet connection or a technical fault.
• If there is an issue with a third-party payment system (bKash, Nagad, Rocket).
• Loss or theft of login credentials due to the user's own negligence.
• If services are disrupted due to unforeseen natural disasters or government directives.

In all circumstances, b11's maximum liability is limited to the value of the specific transaction in question.

12 Terms Updates & Contact

B11 may update these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or concerns regarding these Terms and Conditions, please reach out to our support team. Our support team is available 24/7, 7 days a week.